such as Marketing Automation, Pre Sales, Post Sales, Accounts, Sales Force Automation, Help Desk, Projects, Sub Projects, Products, Vendors, Sales Quotes, Orders, Invoices, Reports, Business, Intelligence & Dashboards, Security Management.
USP of T3 CRM
Fully Customizable as per Industry
Low per User cost as compared to sales Force , Net Suite & Microsoft Dynamics
Quick Implementation with customization (Average is 20 days)
Customization is free throughout your Subscription Period
Campaign management: helps company to understand how many leads have come in from what kind of adv campaign.
Sub Campaign Management: Helps you create a larger campaign and create sub campaign under that.
Campaign Expenditure: All outgoing Expenses towards a campaign can be tracked.
Direct Lead Capture: from Website, Mass Emails sent, Micro Sites, Adwords campaign
Sales Force Automation
Rule Based Lead Allocation: Leads are allocated to related executive based on Defined Rules by administrator
Define Sales Flow Stages: As per Industry each modules will have sales flow stages which helps to move the lead to next level and capture respective Data.
Owner Owns Followup: Each lead is assigned to a Executive and shared with a Team of users. Admin can track the follow done by any of these users and make sure that no lead is lying ideal.
SMS & Email Communication: T3 CRM can be configured to sent related email and sms communication as a part of sales to each lead by executive.
Hierarchy Wise data Viewing: Each user in T3 Will have an individual login and each one on logging in will view data based on organizational hierarchy.
Rejection Analysis: Each rejected lead will have a rejection analysis methodology for BI reports.
Prospect & Enquiry management
Qualifying Leads gets converted: All qualifying leads get converted to Prospect and enquiry.
Contacts Management: All prospects multiple contacts are captured
Identify Prospect needs: As per Industry each enquiry will have a need Capture form.
Multiple Enquiries for 1 Prospect : Each prospect can have multiple enquiries and status and follow up of each one can be tracked separately.
Follow up Tracking: Follow up of prospect, enquiries can be marked and handled effectively to calendering.
Rejection Analysis: Each rejected Enquiries / prospect will have a rejection analysis methodology for BI reports.
Order won Enquiries gets Converted: All qualifying enquiries get converted to customers.
Creating of Post sales: Post sales gets created for each enquiry and to track products purchased.Collection Schedule: Each Order can be defined with a payment schedule.
Post sales & Collections
Order Confirmation:Post sales gets created against each customer as per the enquiry done, each customer can have multiple post sales created against them.
Payment Collection: Payment gets collected against each of the post sales as per the collection schedule.
Track Post sales Follow Up: Follow-up done for payment collection and other service related issues can be tracked against each post sales.
Direct Complain Ticket: Customer Can Directly register the complain from the website of the Organization
Complain Ticket Escalation: Complain will be escalated up the hierarchy of the resolution is not met within the SLA.
Resolution for Knowledge Database: Support Executive can resolve customer complain by using T3 CRM knowledge database that has been Generated Overtime from previous Complain resolution.
Alerts: Customer will get Ticket registration Alerts via sms and email.