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Customer Support and Services |
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T3 CRM has a broad range of Helpdesk features which helps to manage and maintain a coordinal relationship between the client and company. With modules such as ticket generation and complaint management T3 CRM has a deep understanding of clients needs and requirements. T3 CRM also provides comprehensive service management schedule tracking so to provide an up-to-date view to the service management personal of a company. Help Desk - Direct Complain Ticket: Customer Can Directly register the complain form the website of the Organization
- Complain Ticket Escalation: Complain will be escalated up the hierarchy of the resolution is not met within the SLA.
- Resolution for Knowledge Database: Support Executive can resolve customer complain by using T3 CRM knowledge database that has been Generated Overtime from previous Complain resolution.
- Alerts: Customer will get Ticket registration Alerts via sms and email.
Key features include: Comprehensive Complaint and Ticket management system. FAQ module to provide instant resolution to frequent problems. Service management schedule and tracking.
For More Details Contact
Rajesh Pillai
91-9892937433
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